Privacy Policy

Networkspan Nextgen Limited ("Networkspan Nextgen", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request information, engage our services, or otherwise interact with Networkspan Nextgen.

Networkspan Nextgen is based in New Zealand and handles personal information in accordance with the Privacy Act 2020 and other applicable New Zealand privacy requirements.

1. About Networkspan Nextgen

Networkspan Nextgen Limited
1273 State Highway 10, Rd 3
Kerikeri, 0293
New Zealand

Email: Info@networkspannextgen.com

Website: networkspannextgen.com

If you have questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide to us

You may provide personal information when you:

• Contact us through our website
• Submit an enquiry or contact form
• Request a consultation
• Request information about our services
• Subscribe to marketing communications
• Communicate with our team
• Request a proposal or quotation
• Become a client
• Provide information as part of a marketing engagement

This information may include:

• Name
• Job title or position
• Business or organisation name
• Email address
• Phone number
• Business address
• Website address
• Marketing requirements
• Campaign information
• Communication preferences
• Information contained in your messages or enquiries
• Billing and account information where relevant

We aim to collect information that is reasonably necessary for the purpose for which it is collected.

Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Date and time of visits
• Approximate location
• Traffic and usage information
• Cookie and similar technology information

Some of this information may not identify you directly.

3. How We Collect Information

We may collect personal information:

• Directly from you
• Through website forms
• Through email, telephone, or other communications
• During consultations and client onboarding
• Through our website and digital platforms
• Through cookies, analytics, pixels, and similar technologies
• From clients or authorised representatives
• From service providers and technology platforms
• From business partners where appropriate
• From publicly available sources where permitted
• From third-party sources where permitted by applicable law

Where personal information is collected from a source other than the individual concerned, New Zealand's Privacy Act contains additional notification requirements under Information Privacy Principle 3A, subject to applicable exceptions.

4. How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Provide information you request
• Understand your business and marketing requirements
• Prepare proposals and quotations
• Deliver marketing services
• Manage client relationships
• Communicate with clients and prospective clients
• Plan and manage campaigns
• Measure campaign and website performance
• Provide reporting and marketing insights
• Improve our website and services
• Understand how visitors interact with our website
• Manage billing and administration
• Maintain business records
• Protect our website, systems, and business
• Detect and prevent fraud, misuse, or security incidents
• Meet legal and regulatory obligations
• Send relevant marketing communications where permitted

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

• Keep our website functioning
• Understand website traffic
• Measure website performance
• Understand how visitors use our website
• Improve website content and navigation
• Remember preferences
• Measure marketing activity
• Understand advertising performance
• Support relevant advertising or remarketing where applicable

Some technologies may be provided by third-party platforms.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

The specific cookies and technologies used by our website may change over time as we add, remove, or update digital tools.

6. Analytics and Marketing Technologies

We may use third-party analytics, advertising, and marketing technologies to understand how our website and campaigns perform.

Depending on the tools we use, these services may process information such as:

• Device information
• Browser information
• IP address
• Website interactions
• Pages viewed
• Advertising interactions
• Referral information
• Approximate geographic information
• Conversion or campaign information

These tools help us understand which marketing activities are effective and improve the experience we provide.

Third-party platforms may process information under their own privacy policies and terms.

7. Information Provided During Marketing Engagements

As a digital marketing business, Networkspan Nextgen may receive information from clients for the purpose of providing marketing services.

Depending on the engagement, this may include:

• Customer or prospect information
• Lead information
• Contact details
• CRM information
• Website and conversion information
• Campaign data
• Audience information
• Advertising data
• Sales or pipeline information

Where a client provides personal information to us, we will handle that information according to the applicable engagement, our instructions, and applicable privacy requirements.

Clients are responsible for ensuring that they have the appropriate authority to provide personal information to us and instruct us to use it for the agreed marketing purposes.

8. Information Collected From Third Parties

We may receive information from third parties, including:

• Advertising platforms
• Analytics providers
• CRM platforms
• Marketing technology providers
• Website platforms
• Lead-generation platforms
• Business partners
• Service providers
• Clients
• Publicly available sources

Where we receive personal information indirectly, we will take reasonable steps to meet applicable notification requirements, subject to the exceptions provided by New Zealand privacy law.

9. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

Depending on the circumstances, information may be shared with:

• Advertising platforms
• Analytics providers
• CRM providers
• Website and hosting providers
• Email and communication platforms
• Marketing technology providers
• Lead-generation platforms
• IT and security providers
• Payment providers
• Professional advisers
• Contractors and service providers
• Government agencies or regulators where required by law

We do not sell your personal information simply because you visit our website.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

10. Overseas Disclosure of Personal Information

Some of the technology platforms and service providers we use may be located outside New Zealand or may process information outside New Zealand.

Where personal information is disclosed overseas, we will take the steps required by applicable New Zealand privacy law.

Information Privacy Principle 12 places requirements on certain disclosures of personal information outside New Zealand, including requirements concerning comparable privacy protections, contractual safeguards, or appropriate authorisation in applicable circumstances.

Because technology providers can change, the countries in which information may be processed may vary depending on the services we use.

11. How We Protect Your Information

We take reasonable steps to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised use
• Unauthorised modification
• Unauthorised disclosure
• Other misuse

Depending on the information and systems involved, safeguards may include:

• Access controls
• Account authentication
• Restricted system permissions
• Secure technology platforms
• Staff and contractor procedures
• Security monitoring
• Service-provider safeguards
• Appropriate backup and recovery procedures

However, no website, online service, database, or electronic transmission can be guaranteed to be completely secure.

12. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will take reasonable steps to contain, investigate, and respond to the incident.

Where a breach is a notifiable privacy breach under New Zealand law, we will make the required notifications to the Office of the Privacy Commissioner and affected individuals where required.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business purposes, or where we are required to retain it by law.

The appropriate retention period may depend on:

• The nature of the information
• Our relationship with you
• Whether you are a current or former client
• Legal and accounting requirements
• Contractual requirements
• Dispute or complaint requirements
• Security requirements
• Business and record-keeping needs

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it, subject to applicable legal requirements.

14. Direct Marketing

We may use your contact information to send communications about:

• Our services
• Marketing insights
• Industry information
• New services or capabilities
• Events
• Resources
• Other business communications that may be relevant to you

We will comply with applicable New Zealand requirements when sending commercial electronic messages.

The Unsolicited Electronic Messages Act 2007 regulates unsolicited commercial electronic messages with a New Zealand link and requires, among other things, accurate sender information and a functional unsubscribe facility.

You can opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

You may continue to receive non-marketing communications that are necessary for an existing business relationship, such as service, account, billing, security, or contractual communications.

15. Your Privacy Rights

Subject to the Privacy Act and applicable exceptions, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is being handled
• Raise a concern about our handling of your information

To make a privacy request, contact us using:

Email: Info@networkspannextgen.com

Please provide enough information for us to understand your request and, where necessary, verify your identity.

We will respond to requests in accordance with applicable New Zealand privacy requirements.

16. Correcting Your Information

We take reasonable steps to ensure that personal information we use is accurate, complete, relevant, and up to date for the purpose for which it is used.

If you believe information we hold about you is incorrect or incomplete, please contact us and tell us what needs to be corrected.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Those websites are operated independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Third-Party Platforms

Our marketing services may involve third-party platforms, including advertising networks, social media platforms, analytics systems, CRM platforms, search platforms, website technologies, and other marketing tools.

Those platforms may collect or process information according to their own privacy policies.

We do not control the privacy practices of independent third-party platforms.

Where appropriate, we will provide information about relevant third-party platforms as part of the applicable service or engagement.

19. Children's Privacy

Our services and website are primarily intended for businesses, professionals, and general audiences.

We do not knowingly collect personal information from children for the purpose of providing our business services.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

20. Business Transfers

If Networkspan Nextgen becomes involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy obligations.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• Technology
• Marketing practices
• Third-party service providers
• Privacy requirements
• Applicable laws and regulations

When we update this Privacy Policy, we will publish the revised version on this page and update the Last Updated date.

22. Privacy Complaints

If you have a concern about how we have collected, used, stored, or disclosed your personal information, please contact us first so that we have an opportunity to address your concern.

Networkspan Nextgen Limited
1273 State Highway 10, Rd 3
Kerikeri, 0293, New Zealand

Email: Info@networkspannextgen.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.

Office of the Privacy Commissioner:
https://www.privacy.org.nz/

23. Contact Us

For questions about this Privacy Policy, privacy requests, or concerns about the handling of personal information, contact:

Networkspan Nextgen Limited
1273 State Highway 10, Rd 3
Kerikeri, 0293
New Zealand

Email: Info@networkspannextgen.com

Website: networkspannextgen.com

We aim to handle privacy enquiries promptly and fairly.